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1. Your company：【Please fill in the blank】 [填空题] *
Section A: Basic information of customer
2. Your department：【Please fill in the blank】 [填空题] *
3.
How long have your company cooperated with Luoyang Ship Material Research Institute?【Single choice question】
[单选题]
*
4. What kind of products do you mainly buy at present？【Single choice question】 [单选题] *
Section B: Evaluation of pre-sale service
5. According to your cooperation experience with Luoyang Ship Material Research Institute, please use the following options to express your satisfaction with their pre-sales service.【Single choice question】 [单选题] *
6. Which of the following factors do you think will most affect your satisfaction with pre-sales services?【Multiple choice question, and you can choose up to three options】 [多选题] *
7. According to your cooperation experience with Luoyang Ship Material Research Institute, please use the following options to express your satisfaction with their pre-sales services.【Single choice question】 [矩阵单选题] *
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very satisfied |
satisfied |
so so |
dissatisfied |
very dissatisfied |
no idea/no experience |
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Service attitude in business problems-solving process |
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Understanding the actual demand of your company's demand |
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Be responsive to your company's demand |
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Provide documents and product information in time |
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Keep smooth and harmonious communication |
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Business-problem-solving ability |
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Section C: Evaluation of product service
8. According to your cooperation experience with Luoyang Ship Material Research Institute, please use the following options to express your satisfaction with their product service.【Single choice question】 [单选题] *
9. Which of the following factors do you think will most affect your satisfaction with product service?【Multiple choice question, and you can choose up to three options】 [多选题] *
10. According to your cooperation experience with Luoyang Ship Material Research Institute, please use the following options to express your satisfaction with product service.【Single choice question】 [矩阵单选题] *
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very satisfied |
satisfied |
so so |
dissatisfied |
very dissatisfied |
no idea/no experience |
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Product quality assurance |
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Product performance |
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Excellent quality for a good price |
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Easy to operate(in way of operation system and the welding of raw materials) |
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Product appearance design |
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Product package |
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Product specifications |
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Spare parts |
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Complete ex-factory materials |
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Section D: Evaluation of technical service
11. According to your cooperation experience with Luoyang Ship Material Research Institute, please use the following options to express your satisfaction with their technical service.【Single choice question】 [单选题] *
12. Which of the following factors do you think will most affect your satisfaction with technical service?【Multiple choice question, and you can choose up to three options】 [多选题] *
13. According to your cooperation experience with Luoyang Ship Material Research Institute, please use the following options to express your satisfaction with technical service.【Single choice question】 [矩阵单选题] *
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very satisfied |
satisfied |
so so |
dissatisfied |
very dissatisfied |
no idea/no experience |
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Service attitude of technical support professionals |
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Understanding your company's demand in products and techniques |
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Frequency of technical exchange |
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Technical support |
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Problem-solving ability of technical support professionals |
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Efficiency of solving technical and product problems |
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Providing materials for products and technique on time |
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Section E: Evaluation of supply and delivery service
14. According to your cooperation experience with Luoyang Ship Material Research Institute, please use the following options to express your satisfaction with their supply and delivery service.【Single choice question】 [单选题] *
15. Which of the following factors do you think will most affect your satisfaction with supply and delivery service?【Multiple choice question, and you can choose up to three options】 [多选题] *
16. According to your cooperation experience with Luoyang Ship Material Research Institute, please use the following options to express your satisfaction with supply and delivery service.【Single choice question】 [矩阵单选题] *
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very satisfied |
satisfied |
so so |
dissatisfied |
very dissatisfied |
no idea/no experience |
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Timeliness of supply and delivery |
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Reliability of supply and delivery |
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Reasonableness of delivery expense |
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Response and problem-solving ability in the process of product supply and delivery |
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Speed of response to rush orders |
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Ability to finish rush orders |
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Reliability and safety of safeguard measures |
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Section F: Evaluation of post-sale service
17.
According to your cooperation experience with Luoyang Ship Material Research Institute, please use the following options to express your satisfaction with their post-sale service.【Single choice question】
[单选题]
*
18. Which of the following factors do you think will most affect your satisfaction with post-sale service?【Multiple choice question, and you can choose up to three options】 [多选题] *
19. According to your cooperation experience with Luoyang Ship Material Research Institute, please use the following options to express your satisfaction with post-sale service.【Single choice question】 [矩阵单选题] *
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very satisfied |
satisfied |
so so |
dissatisfied |
very dissatisfied |
no idea/no experience |
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Consulting and training |
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Timeliness of tracking service for product condition |
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Reliability of tracking service for product condition |
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Reasonableness of maintenance expense |
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Section G: Evaluation of contract and financial service
20. According to your cooperation experience with Luoyang Ship Material Research Institute, please use the following options to express your satisfaction with their contract and financial service.【Single choice question】 [单选题] *
21. Which of the following factors do you think will most affect your satisfaction with contract and financial service?【Multiple choice question, and you can choose up to three options】 [多选题] *
22. According to your cooperation experience with Luoyang Ship Material Research Institute, please use the following options to express your satisfaction with contract and financial service.【Single choice question】 [矩阵单选题] *
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very satisfied |
satisfied |
so so |
dissatisfied |
very dissatisfied |
no idea/no experience |
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Complete contract, receipts and relevant documents |
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Accuracy of contract, receipts and relevant documents |
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Service attitude of contract relevant professionals |
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Business responsible and problem-solving ability |
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Section H: Evaluation of complaint handling service
23. According to your cooperation experience with Luoyang Ship Material Research Institute, please use the following options to express your satisfaction with their complaint handling service.【Single choice question】 [单选题] *
24. Which of the following factors do you think will most affect your satisfaction with complaint handling service?【Multiple choice question, and you can choose up to three options】 [多选题] *
25. According to your cooperation experience with Luoyang Ship Material Research Institute, please use the following options to express your satisfaction with complaint handling service.【Single choice question】 [矩阵单选题] *
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very satisfied |
satisfied |
so so |
dissatisfied |
very dissatisfied |
no idea/no experience |
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Smooth feedback channels |
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Attitude of staffs towards responding feedback |
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Efficiency in dealing with problems |
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Reasonableness in dealing with problems |
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Problem-solving ability |
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Efficiency of preventive measures（Prevent the same problem from reappearing） |
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Section I: Overall evaluation
26. Based on our company's previous service processes, please use the following options to indicate your overall satisfaction.【Single choice question】 [单选题] *
27. Based on our company's previous service processes, please use the following options to indicate your possibility of a second cooperation.【Single choice question】 [单选题] *
28. Based on our company's previous service processes, please use the following options to indicate your willingness to recommend it to your counterpart.【Single choice question】 [单选题] *
29. Have you had an unhappy experience or been less satisfied with our service? Could you provide us with your comments and suggestions for improvement?【Please fill in the blank】 [填空题] *
Section J: Evaluation of other suppliers
30. According to your experience, please use the following options to indicate your overall satisfaction with other similar suppliers in various service stages.【Single choice question】 [矩阵单选题] *
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very satisfied |
satisfied |
so so |
dissatisfied |
very dissatisfied |
no idea/no experience |
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Overall satisfaction with other suppliers |
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Product service of other suppliers |
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Pre-sale service of other suppliers |
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Supply and delivery service of other suppliers |
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Post-sale service of other suppliers |
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31. Could you please share the strengths and weaknesses of other suppliers that you have cooperated with? How about recommending some merits that we can learn from other suppliers?【Please fill in the blank】 [填空题] *
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